Gouvernance publique


Trust and Public Policy

How Better Governance Can Help Rebuild Public Trust

Trust plays a very tangible role in the effectiveness of government. Few perceptions are more palpable than that of trust or its absence. Governments ignore this at their peril. Yet, public trust has been eroding just when policy makers need it most, given persistent unemployment, rising inequality and a variety of global pressures. This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust.

Published on March 27, 2017

In series:OECD Public Governance Reviewsview more titles


Foreword and acknowledgements
Executive summary
What drives public trust? Identifying the policy levers
The influence of integrity on public trust
Responding to citizens' needs: Public services and trust
Regulations, fairness and trust
Trust and budgeting: Meeting the challenge of competence and values
Open government: How transparency and inclusiveness can reshape public trust
Who earns the trust of citizens and why: Experiences from the private sector
Trust and access to justice
Update on measuring trust
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Governments need to

align integrity values closely with evolving concepts of acting in the public interest (i.e., transparency, inclusion, courtesy, quality services, etc.).
make the most of mega events and large investments to both strengthen and affirm the governments’ commitment to acting with integrity.
strengthen local integrity systems where citizens’ levels of trust are often forged through public services and more frequent and direct interactions.