19-June-2007
English
This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.
16-January-2007
English
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors.
28-April-2006
English
This report summarises the discussions held at a roundtable hosted by the OECD Committee on Consumer Policy (CCP) in October 2005.
25-April-2006
English
This report analyses the disclosure issues raised by technically‑imposed restrictions on the use of digital content.
19-April-2006
English
The OECD has launched an Anti-Spam Toolkit to help governments and industry work together to combat spam. The Anti-Spam Toolkit, its annexes and background papers are available at www.oecd-antispam.org.
21-March-2006
English
RFID touches on several regulatory and/or policy issues with potentially wide-ranging social, economic, as well as national security implications, including international trade, intellectual property rights, standards, spectrum, security, and privacy
9-March-2006
German
Untersuchung der Verbraucherpolitik: Bericht über Verbraucherinformationskampagnen gegen Trickbetrug
5-January-2006
English
This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.
3-June-2003
English
Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.
18-July-2002
English
This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.