4-September-2019
English
Secondary ticket markets are raising various consumer issues in multiple jurisdictions. There are a number of potential policy responses available, as discussed at a roundtable organised by the Committee on Consumer Policy in April 2019 at which countries shared their experiences.
4-September-2019
English
Consumers are increasingly using digital assistants to undertake a range of tasks including voice-controlled e-commerce. Such functionality, which uses artificial intelligence, algorithms and consumer data, has the potential to raise new benefits but also risks for consumers, as discussed at a roundtable organised by the Committee on Consumer Policy with representatives from online platforms, academia, and civil society in April 2019.
24-April-2019
English
This site brings together regularly updated information on product recalls being issued around the world. It includes information on mandatory and voluntary recalls issued by a governmental body and made publicly available. Recalled products can be filtered by category and jurisdiction.
3-April-2019
English
With businesses and consumers making widespread use of online consumer reviews, this November 2018 roundtable explored several issues relating to the architecture and implementation of online review mechanisms, impact on consumer behaviour, and standards and requirements for consumer protection.
28-March-2019
English
This guide highlights a number of good practices from policy makers, consumer enforcement agencies and stakeholders. Building on examples, it also offers tips for businesses on misleading marketing practices, ad identification, endorsements and protection of children or vulnerable consumers.
14-January-2019
English
Online advertising is now the dominant form of advertising in many OECD countries, and raises some complex challenges for consumers and consumer protection authorities.
13-November-2018
English
This report aims to explore the challenges faced by product safety authorities, businesses, and other stakeholders in measuring and maximising the impact of product recalls globally. It also identifies elements that may be considered by governments and businesses to shape more effective communication strategies and increase consumer awareness of recall response rates.
12-November-2018
English
According to recent OECD statistics, 68% of products identified as banned or recalled were supplied online. With the participation of over 25 jurisdictions, the #SafeProductsOnline campaign aims to inform online platforms, online sellers, and consumers about safety risks and how to check for recalled products prior to purchase.
15-October-2018
English
This report points to the initiatives implemented by government, businesses, and civil society to measure and enhance product recall effectiveness. It also explores ways to increase consumer reactions to recall notices, based on insights from behavioural economics.
12-April-2018
English
Many countries have specific information disclosure requirements that businesses have to meet both online and off to allow consumers to make informed decisions. While the role of information disclosure policies is clear, findings from behavioural insights raise questions about the usefulness of certain forms of information disclosure. This report looks at these concerns and subsequent policy implications.