Business and citizen interactions with governments are becoming increasingly complex. This is simply reflective of economic realities as businesses, citizens and governments become more interconnected, both domestically and internationally. However, governments can unnecessarily hamper growth opportunities where the interface with businesses and citizens is delinked or cumbersome. In an attempt to address this issue, governments have introduced one-stop shops as a means of reducing transaction costs.
The report provides real-world insights into the difficulties in designing and operating one‑stop shops across a range of OECD member countries. At the same time, the principles have been devised in part around well-established tenets of sound public governance. The principles thus reflect good public policy as well as the actual experiences of various one‑stop shops.
For further information, please contact Paul Davidson, OECD Regulatory Policy Division