Have your say until 5 July 2024 on the Draft Recommendation on Human-Centred Public Administrative Services.
Send your written comments in English or French to pgccontact@oecd.org.
Introduction
Public administrative services (hereafter, “services”) are the principal way in which people, businesses and organisations interact with governments. Through such interactions, people exercise their rights, and/or gain access to important information, support or decisions that can have significant implications for their lives and livelihoods. The quality of these services can mean the difference between whether a business can open as planned, or whether a family receives social benefits on time. In times of crisis, such as during the recent COVID-19 pandemic, the continuity and quality of services are particularly important to buffer adverse impacts and help contribute to recovery.
The draft Recommendation presents a set of principles organised around four pillars:
Read the Draft Recommendation on Human-Centred Public Administrative Services
The implementation, dissemination and continued relevance would be regularly reviewed and reported on to the OECD Council to ensure that the measures therein remain impactful and encourage ongoing sharing of country experiences and best practices. It would also support and expand upon existing OECD standards and work relevant to public service delivery. If adopted by the OECD Council, the Recommendation will form the basis for the OECD to serve as a forum for exchanging information, guidance, and monitoring activities and emerging trends around the design and delivery of human-centred public services.
What is an OECD RecommendationAn OECD Recommendation is a legal instrument adopted by the OECD Council. Recommendations are not legally binding but represent a political commitment to the principles they contain and an expectation that Adherents will do their best to implement them. There are currently around 180 OECD Recommendations in force. For more information, please consult the online Compendium of OECD Legal Instruments.
Purpose of the public consultationThe consultation is open to government officials, civil society organisations, international organisations and interested citizens and stakeholders. The aim of the consultation is to ensure that the final text reflects the experience, needs and aspirations of the international community concerning the design and delivery of public administrative services. The draft Recommendation is being developed through an inclusive and horizontal approach, involving a number of OECD bodies. It is still a work in progress at the OECD and the content may be subject to modifications, including in order to take account of comments received through the public consultation. The final draft Recommendation will be submitted to the Public Governance Committee for approval after which it would be presented to the OECD Council for adoption.
Guidance for providing comments
Interested parties are invited to comment on the text by sending written comments in English or French to pgccontact@oecd.org until 5 July 2024.
If you have a comment on a specific provision within the draft Recommendation, please indicate this along with the page number (e.g. II. 2.b, p.6).
Your rights Inputs received will be considered public and may be published on the website, with your name, title and organisation. If you do not wish for this information (name, title, organisation) to be shared on the website, please indicate this clearly in your email with submissions to pgccontact@oecd.org. Any personal data provided as part of this consultation is protected consistent with the OECD Data Protection Rules. If you have further queries queries or complaints related to the processing of your personal data, please contact the Data Protection Officer. If you need further assistance in resolving claims related to personal data protection you can contact the Data Protection Commissioner. |
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