Enhancing online disclosure effectiveness
Online disclosures can play a key role in informing consumer decisions. However, cognitive
limitations such as information overload, as well as technical ones such as small
screen sizes on mobile devices, may limit their effectiveness. Additionally, businesses
may sometimes focus on technical compliance with disclosure requirements rather than
maximising their effectiveness in informing consumer decisions. This report supports
consumer authorities in enhancing disclosure effectiveness by providing i) a systematic
overview of key disclosure characteristics; ii) guidance on the effective design of
disclosures based on a review of the empirical literature; iii) an overview of overarching
challenges to disclosure effectiveness and iv) an overview of possible ways to address
them, including possible policy alternatives when disclosures may not be sufficient
on their own.
Available from October 25, 2022
In series:OECD Digital Economy Papersview more titles