Tax administration: Towards sustainable remote working in a post COVID-19 environment
The COVID-19 pandemic saw a significant shift among most tax administrations to remote
working by many of their staff. As tax administrations consider the shape of the workplace
post-pandemic, many are examining the options for some degree of continued remote
working for employees on a longer-term basis. Such a shift needs careful consideration
as it touches many aspects of an organisation, from information technology through
to employment policy and organisational culture. This note explore some of the key
issues that tax administrations may wish to consider in designing remote working policies,
processes and guidance to help ensure that longer-term remote working is sustainable
for both the tax administration as a whole as well as individual employees. This note
does not provide recommendations for particular measures as the circumstances of each
administration will vary. Instead, the intention is that the information in this note
will help to stimulate thinking in tax administrations as to where changes or additions
to existing strategies could be needed, which is brought to life through examples
of actions taken or planned by Forum on Tax Administration members.
Published on July 19, 2021Also available in: French
In series:OECD Policy Responses to Coronavirus (COVID-19)view more titles