25-May-2009
English, , 95kb
OECD Good Practices on Financial Education and Awareness Relating to Credit, OECD, 2009
24-November-2004
English, , 38kb
Developed by the OECD Insurance Committee, these guidelines for good practice address every step of the insurance claim management process, particularly: adequate information and assistance to the policyholder for claim reporting; efficient claim filing methods; operational fraud detection and prevention measures; adequate, fair and transparent claim assessment and processing; expeditious claim settlement; effective complaint and